Make Quick, Sound Decisions

Anytime, anywhere access to standardized KPIs

Always have insight at your fingertips to drive critical decisions like the appropriate staffing levels, when to have shift changes, how to reduce handle time, what call scripts to tweak, when and who needs more training, what vendors should have what program mix.

Focus on Strategy and Execution

Spend your time improving the business not tracking it.

Now that the data is in one place, it is accurate, and timely, you can spend your time on more important things, like working with your reps, talking to partners, listening in on calls to improve scripting, or analyzing your centers holistically to come up with strategic insight.

Eliminate Manual Data Collection

Always have confidence that data is timely and complete

Don’t waste another minute calling vendors to get the latest data or working with internal IT to pull down your internal center’s call volume and performance statistics. With UQube, data collection is a snap. We set it up once and data (IVR, ACD, CRM, Dialer) is collected, cleansed and aggregated without you having to lift a finger.

Quickly Build and Share Dashboards

Don’t keep the insight to yourself. Share with coworkers.

Use prebuilt performance snapshots, trends, comparisons in an easy to use, customizable, drag and drop dashboard. And once you build a great dashboard, click the publish button and share the results with your boss, the marketing department, vendors, or anyone else on the team. Now they can benefit from the same dashboards you do!

Save Valuable Time

You don’t have to be a report jockey anymore

Set up as many dashboards and reports as you’d like using saved settings for the repeatable analysis you regularly perform. No more creating the same batch of reports week in and week out. No matter where you are, you can access your saved dashboards and reports and have confidence that the results are accurate!

Never Be Caught Off Guard Again

Don’t hide from the tough questions in the break room.

No need to avoid the executive who you know is going to ask you that one seemingly simple question that always stumps you. Grab your morning coffee and take your break with confidence knowing that all of his/her answers are a click away in your daily dashboard. Just imagine, no more firedrills!

Be a Hero!

Use your call center data to create strategic insight.

Be a go-to source for strategic insight. Share results with marketing teams to help drive campaigns overall strategy. Tell them which geographic markets are best, times of day that volumes are high, when the TV or Online Programs are spiking, which offers and scripts that are better than others!