"The dashboards and reports within UQube gave us visual insight that we had never seen before, helping us to optimize our staff levels and minimize abandonment."

Centralized Reporting Across Your Entire Telesales Organization

You manage multiple vendors, centers, and sites, and you need  them to continually beat yesterday's numbers.

Keeping track of progress has become more and more demanding. Tying together the various spreadsheets and files provided by your vendors requires significant time and resources, and too much of your budget.

Accurate performance insight is critical to driving improved performance. So is time.

UQube delivers your data to you, your team, and your vendors, when and how you need it so that you can analyze performance, manage to goals and agreements, and strategize for continually improved numbers.

A hosted, web-based application, UQube  automatically aggregates and validates your key call center metrics across all of your vendors, centers and switches to give you immediate, integrated, access to all of your call center performance data within a single application.

Consolidate and interlink key data automatically across all vendors, centers and switches

•     DNIS
•     ANI
•     Switch
•     IVR
•     Order Entry/CRM
•     Disposition codes
•     Agent performance metrics
•     Call traffic
•     Financial metrics
•     Other key data

Key call center data is systematically validated, interlinked, and delivered to you automatically in standard data formats complete with dashboard views and granular level reports of your telesales performance. Using a web-based interface, Telesales executives, managers and vendors measure and manage call center performance, collaborate internally and externally across the entire telesales value chain, and perform and share in-depth analysis of telesales success.