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 Call Centers

 Call Center Reporting

UQube's Contact Center applications give telesales executives immediate and comprehensive insight into call center performance.  By aggregating data across multiple internal and external call centers and switches, UQube provides standardized performance reporting to the entire call center organization within a single interactive web-based application.

UQube Call Center is offered in four web-based applications, allowing you to select the solution that best fits your needs.  Pricing is a monthly subscription fee based on the modules selected and the number of call centers connections.  Each UQube application is backed by our implementation services to ensure you get rapid results.

     
 
Inbound Call Center Reporting

UQube Inbound Telesales

UQube Inbound Telesales gives you immediate access to call center metrics across all of your vendors, centers and switches, providing vendor to vendor comparisons, ongoing insight into vendor and agent performance and comprehensive measurement of performance against SLAs and KPIs.

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Outbound Telesales Reporting

UQube Outbound Telesales

UQube Outbound Telesales provides clear insight into program performance across vendors including key performance indicators, list penetration, agent performance comparisons, and do not call list reporting.

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Call Center Customer Service Reporting

UQube Customer Service

UQube Customer Service gives managers vital information to understand key issues arising from customers, how well agents’ handle them, and how efficiently calls get handled all in a centralized web-ased application.

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UQube Geo for Call Centers

With UQube Geo market level analysis about callers is at your fingertips.  Using the ANI of callers, UQube Geo helps companies glean market level insight about inbound and outbound call activity (calls by market, sales by market, conversion by market, dispositions by market, service activity by market) to improve overall performance and gain strategic insight.

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All offers and pricing are subject to Upper Quadrant's terms and conditions of sale and are subject to change without notice

 

UQube Implementation Services

Our passion at Upper Quadrant is driving value and results for our customers. Dedication and service are part of the fabric of Upper Quadrant. We are dedicated to making an impact. Dedicated to results. Dedicated to our customers. Our experienced and knowledgeable client services and support teams are always available to help our clients to maximize their ongoing return on investment in UQube.

Approach

Working with your key team members, the UQube implementation services team is there every step of the way. From initial requirements meetings, to leveraging prepackaged templates for media plan management and data capture, to performance visualization with dashboards and reports, you can be confident in the level of support you will receive from Upper Quadrant. We are committed to rolling out UQube quickly while minimizing the impact on your team’s day to day responsibilities. Once in place, in-person or web-based training sessions will ensure users are comfortable with the application in order to drive the most value possible from UQube.

 

Team

Our staff is knowledgeable, focused on results, and extremely responsive to client requests. We assign account managers, business subject matter experts and technical experts to ensure rollout is smooth and drives results.

 

Proven Delivery Methodology

Upper Quadrant's implementation methodology couples best practices with templates for data collection, reports, and dashboards ensuring success. To speak with a UQube implementation services team member how we can help your organization reach its goals, Contact Us. “Upper Quadrant’s client services team is second to none. We know we can count on their expertise and dedication to help us get the job done.”